E-Learning | Deriving Operational Process Goals

Beschreibung

Process goals are intended to provide employees in executing roles with orientation within the process. In addition, they are intended to support executives in managing and improving processes.

In this e-learning, you will learn how operational process goals can be derived from strategic corporate goals. By defining process goals, a direction for the implementation of customer requirements and the corporate strategy can be set.

Target group

  • Managers and employees Process Management
  • Managers and employees Organization
  • Managers and employees Corporate and Personnel Development
  • Process Manager; Process Analysts, Process Coordinators
  • Managers and employees Quality Management
  • Managers and employees Information Technology
  • Managers with process responsibility

Training Content

  • Deriving operational process goals from strategic guidelines
  • Defining process goals according to the “SMART” criteria
  • Considering potential improvements when setting goals
  • Implementing goals across the different levels of the process model
  • Documenting process goals
  • Making process goals controllable by setting measurable process indicators

Notes

The e-learning is available to participants for a period of 3 months after receiving access to the BPM&O E-Learning Platform (approx. 2 working days after receipt of payment).

After completing the e-learning, the participants will receive proof of their participation and seminar content in the form of a BPM&O Akademie certificate.

Certification Program

This e-learning is part of the certification program for Operational Process Manager (TÜV) – as blended learning or 100% digital

Payment method
Payment in advance

Provider
BPM&O Akademie GmbH Impressum | AGB (German)